Professional Standards

Ombudsman Services

Informal, broker-to-broker assistance that helps clarify misunderstandings and reopen communication before a formal complaint is filed.

BACK TO PROFESSIONAL STANDARDS

Resolve concerns through communication

An Ombudsman is an experienced REALTOR® volunteer who can contact parties, explain common industry practices and help identify misunderstandings. The service is informal and does not determine whether a violation occurred.

Good situations for Ombudsman help

  • Calls or emails are not being returned.
  • The parties disagree about communication or expectations.
  • You want clarification before filing paperwork.
  • The issue may be resolved through a neutral conversation.

What to expect

Submit a request

Briefly describe the concern and identify the parties.

Volunteer assignment

PWR assigns a qualified Ombudsman when the matter is appropriate.

Informal outreach

The Ombudsman contacts the parties and explores possible resolution.

Related services

Ombudsman Services →Mediation →Code of Ethics →
Ready to begin?

Request an Ombudsman

Complete the secure online intake form. Your submission will be routed to PWR Professional Standards staff for review.